Call Us Today - 031 579 3003
Email - sales@macawprintshop.co.za
Work Time - 09:00-17:00
FREQUENTLY ASKED QUESTIONS
If you have more specific questions about our product offering or your order, you
can always contact us through our online contact page. Our staff would be more
than happy to help.
General Printing Questions
It is the overprint along the edges of a design. This is intentionally done since it is impossible to cut precisely to the design’s edges. About 3mm tolerance on either side of the design edge is considered as the industry standard. This implies that the side length of the design will be longer by about 6mm.
CMYK, which stands for colours cyan, magenta, yellow and black, is the combination of
colours that are most commonly used in digital printing or four-colour process printing. To
match the print colour accurately, digital files need to first be changed from other colour
formats into these colours. These colours are then mixed in the printing process to produce
the desired document colour. The best application therefore includes any physical, colourprinted
project design from business cards, to brand merchandise and all the way to
billboards. Adding more CMYK darkens the print ink.
RGB, which stands for colours reg, green and blue, is a colour space used to produce
displays in electronic system such as computers and television screens. Adding more RGB
colour lightens the display. Common applications include visual content such as digital
infographics and photographs as well as online branding.
Should you not understand a particular print term or need further clarity on any of the products we have on offer, please do not hesitate to contact us or fill an enquiry form and our staff will contact you as soon as possible.
Orders
Our contact details can be found on our contact page. Prefer a free option? Contact us through our online chat service during business hours or through our online contact forms. Be sure to select the relevant contact topic so we can answer your questions as soon
as we can. If you need to speak with our team immediately, please call 031 579 3003 during office hours and our staff will be happy to assist you.
Please call us as soon as you decide to change your artwork. If you communicate before the printing process begins, we will certainly make the changes you have requested. We expect that the artwork you upload to your order is the artwork you want to be printed. It will be sent straight for printing if all artwork is correct. If you’ve approved a digital proof, this is then sent straight to our print shop to be printed. Normally, it is not possible to change or cancel anything after that time.
Need a product that is not available on our website? Or would you like a product on our website, but in a much larger quantity than offered? You can request a quote through our quotes form.
Please check carefully to make sure the product you are looking for is not already available on our website. The prices shown on our website will always be the lowest prices available for that product.
Unfortunately, we don’t currently offer a sample pack or samples of individual products. We hope to have this option available on our website soon.
Complaints
If you have a complaint, simply fill out a complaint form on our website contact page. We will always treat any problems very seriously, and we’ll make it our priority to find the right solution for you as fast as we can. By providing all the details we need through this form we can solve your complaint as quickly as possible
Please inform us of any complaints or concerns through our contact form on the contact page immediately upon discovery of any problems. By including as much information as possible and clear images of any damage or problems we can solve this as quickly as possible for you.
This can be caused by several factors. For example, the prints were not properly cut or because the artwork wasn’t formatted correctly to begin with. Together we’ll indicate what the problem is and find the right way to rectify this problem. We will be honest about the mistakes we make! Please notify us immediately if you notice something that’s not quite right. Report any problems or errors to us via our contact form. By providing all the details we need through this form we can solve your complaint as quickly as possible.
Deliveries
The turnaround time for an order depends on the size of the order as well as the client’s
location. Bigger orders will generally take longer, but all our orders usually take 2-4
working days to process. They can then be hand delivered on the same day to nearby clients
or sent through our courier service to distant clients, which takes one more day.
Please inform us of any complaints or concerns through our contact form on the contact page immediately upon discovery of any problems. By including as much information as possible and clear images of any damage or problems we can solve this as quickly as possible for you.
Yes, delivery packaging comes at an additional cost and it depends on the size of your order. We also have a special packaging for corporate gifting, available upon request, at an additional fee.